gateretail
Turning a Global Story into a Digital Experience
Details
Clients
gateretail
Expertise
Industry
Inflight caterer
Introduction
gateretail is the inflight retail specialist behind the food, drinks, duty-free and digital shopping experiences that reach millions of passengers around the world. For gateretail, we turned their story into an interactive installation for WTCE 2026.
Six large screens came together as one constantly moving canvas, combining film, animation, graphics, keywords and visuals to tell the story of gateretail across its global retail network. Sometimes the screens worked as one. Sometimes each told its own story. And with a touchscreen putting the whole thing in the hands of the user, visitors could explore gateretail at their own pace. The result? A trade show installation that looked more like an art piece than a sales presentation — and was, as it happens, rather popular.
01
The Challenge
gateretail is a global operation, with a lot of stories to tell. Seven hubs, fifteen key pillars and multiple divisions, each with their own expertise and perspective. The challenge was finding the story that connected it all. Not a collection of individual messages, but one coherent narrative that could bring the different parts of gateretail together while still giving each one its moment. That meant bringing different teams around the table, digging into what mattered to each of them, and finding the common thread. Once we had the story, we had to find a format worthy of it. Enter six screens, a whole lot of motion, and an installation with a slightly more artistic ambition than your average trade show wall.
Experience
Six large displays could come together to create one giant visual, with animations flowing seamlessly from one screen to the next. At other moments, the canvas split up, allowing individual screens to highlight specific hubs, pillars or messages. The content constantly shifted between video, graphics, keywords, animation and visuals, creating a rhythm that kept the installation moving without overwhelming the story. And it wasn't just something to look at. A touchscreen allowed visitors — and gateretail's sales reps — to navigate through the content themselves, choosing where to go and what to explore. To make sure the whole thing worked as beautifully behind the scenes as it did in front of the screens, we worked closely with the technical AV partner, testing the installation on location before the event. Because six screens doing their own thing is fun. Six screens doing exactly what they're supposed to do is better.
Collaboration
With so many different parts of gateretail involved, getting the story right was always going to be a team effort. We worked closely with the different divisions to understand their individual stories and find the bigger one connecting them. Luckily, this was one of those collaborations where things just clicked. The gateretail team knew what they wanted to say, challenged us along the way, and gave us the room to push the creative when we saw an opportunity. There were plenty of discussions. A few strong opinions. And, in the end, a healthy habit of going with the creative route we believed in. We like that kind of collaboration.
04
Impact
The installation was a hit at WTCE 2026, drawing plenty of attention and giving gateretail a distinctive way to present a complex global story. But the idea was never to build something that only worked for one event. The content and technical setup were designed to be reused, adapted and scaled — whether that means rebuilding the full six-screen experience for another major event or creating a stripped-back version for a smaller one.
Recent work

