Exploring Agentic AI with Steven Van Belleghem

Jan 21, 2025 - min read min read

In the latest episode of the Virtual podcast, Tim Verheyden and Pieter Van Leugenhagen dive into a compelling conversation with Steven Van Belleghem, a leading expert in customer experience and a thought leader in the world of AI. The discussion focuses on the evolution of artificial intelligence, particularly the rise of agentic AI, and its implications for industries like customer service and the broader workforce.

The conversation touches on the role of AI agents in automating tasks like content curation, customer support, and even purchasing decisions. Unlike traditional chatbots, agentic AI is capable of executing tasks on behalf of users, such as making purchases or booking travel, representing a significant shift from simple automation to decision-making AI.

Pieter shares his experience at CES 2025, where he explored the latest advancements in autonomous vehicles, smart cities, and AI technologies. One of the most intriguing developments discussed is Toyota's Woven City, a futuristic smart city designed to test innovations like autonomous vehicles, AI, and robotics. This city, which is set to open in 2025, offers a unique glimpse into the future of urban living and mobility.

The episode also delves into the ethical considerations of AI, with Steven and Pieter discussing the potential for AI to replace jobs, the fear surrounding automation, and the need for people to adapt to this rapidly changing landscape. While there are concerns about job loss, Steven emphasizes the positive impact AI can have on productivity and the creation of new opportunities.

For anyone interested in understanding the future of AI and how it will shape the world of customer service, mobility, and beyond, this episode offers valuable insights. Listen now to hear more about the exciting potential of agentic AI and the role it will play in our digital future.